Continuing the TraceIT series on building an AI agent for IT support, let’s explore how to implement one of the most practical and useful features: enabling the agent to understand and process user attachments - especially pictures and screenshots, which users send all the time when requesting help. A few real-world examples: Account locked due […]

I was looking at my Grokipedia page and checking how the edits were approved by Grok. Like most AIs, Grok had crawled the entire internet for human-generated content - a point confirmed by Elon Musk in his January 2025 CES interview with Mark Penn: “The cumulative sum of human knowledge has been exhausted in AI […]

Whenever I explore "enterprise" solutions, I get frustrated, as their often exorbitant price tags lack added value. TrueNAS excels at delivering storage solutions using top-tier ZFS technology, even for its enterprise offerings, which are far more cost-effective. Major clients like NASA, Adobe, Cisco, and 60% of Fortune 500 companies rely on it. TrueNAS modernizes how […]

Check out my latest YouTube video showcasing TraceIT AI Support, a Proof of Concept for a 24/7 AI agent I developed to assist end users! This intelligent agent tackles basic troubleshooting, provides clear guidance on internal processes and SOPs, and understands natural language and user intent effortlessly. It dynamically adapts if users switch topics mid-conversation […]

Part 2: system diagram and thoughts This isn't the optimal or most advanced design yet, but it's functioning effectively as a proof of concept. I've already revamped much of the logic to enhance the AI component, making it more human-like and less dependent on deterministic decisions. Below is a highly simplified diagram and only the […]

While developing the TraceIT AI ICT user support agent, I encountered a challenge. The bot performs well with multiple conditional nodes but struggles with reverting to generative responses or deciding when to use a tool to investigate an issue. I’m seeking a way to enhance the decision-making process, which could be improved by implementing a […]